Delta Improves Passenger Comfort

Delta Air Lines, the world’s largest airline in terms of the number of passengers carried, has unveiled its plans to introduce “Economy Comfort”, which is a premium economy cabin product that was launched on long-haul international flights earlier, to its entire mainline fleet of more than 550 aircraft, in addition to more than 250 two-class regional jets.

Delta already offers more First Class seats than any other U.S. airline. By expanding the Economy Comfort concept the airline believes that it offers customers even more opportunities to select a premium seat.

The new seats will feature pitch of at least 34 inches or more. Delta’s standard Economy Class seat pitch is currently 31 inches. In addition to more leg room, customers seated in Economy Comfort will enjoy Priority Boarding.

The product will be installed in the first three-to-five rows of the Economy cabin by removing a negligible number of seats from the current cabin configuration on all of Delta’s domestic Boeing 767, 757, 737, MD88, MD90, DC9, Airbus A320 and A319 aircraft, and all two-class regional jets including the CRJ900, CRJ700, E170 and E175 aircraft types by summer 2012.

The breadth of this installation means flights to Canada, Mexico, the Caribbean, Central and northern South America will also offer the Economy Comfort product.

The expansion of Economy Comfort is the latest in Delta’s previously announced plan to invest more than $2 billion in enhanced global products, services and airport facilities through 2013.
In addition to Economy Comfort, Delta is adding more First Class seats and in-flight entertainment to its domestic product; offering flat-bed Business Elite seats on its entire international wide-body fleet; adding personal, in-seat entertainment for both Business Elite and Economy class customers on all long-haul international flights; adding in-flight Wi-Fi service to all domestic two-class aircraft, including regional jets, with a First and Economy class cabin; updating Delta Sky Clubs throughout the system; and building new terminal facilities for international customers at its two largest global gateways in Atlanta and New York-JFK.

Customers who have purchased an Economy ticket on Delta will be able to choose Economy Comfort seats for an additional introductory fee of $19-$99 on a one-way itinerary including Alaska, Hawaii and short-haul international markets. Economy Comfort seats can be reserved through delta.com, kiosks, and Delta reservations beginning in late spring for travel in summer 2012.

Similar to Delta’s long-haul international Economy Comfort product, complimentary access to domestic and short-haul international seats will be available at booking to all SkyMiles Diamond and Platinum Medallions and customers purchasing full-fare Economy class tickets. Gold Medallion members will also have free access to these seats at time of booking, while Silver Medallions can purchase them at a 50 percent discount off the fee at time of purchase or can access these seats for free at check-in.

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